Warranty work is only covered through customers who have purchased their machines from Jensen's Vac & Sew or The Sewing Store. VIP's will get priority service, in as much as is possible, when bringing a machine in for service.
Larry is our certified BabyLock, Brother and Bernina tech. We DO NOT diagnose machine problems over the phone or fix the machine while you wait. We will call you as soon as your repair is ready for pickup. Please be patient, we will do our best to make it snappy, yet thorough.